Frequently Asked Questions

Yes, contact our team by phone or WhatsApp and we'll update your dates, location or vehicle whenever possible.

Yes, free cancellation is available up to 48 hours before pickup, according to our cancellation policy.

AR7 fleet vehicles confirm instantly after deposit. Partner vehicles are typically confirmed within a few hours.

We accept Visa, Mastercard, Apple Pay, Google Pay, and bank transfer for select reservations.

The deposit secures your reservation while keeping the process flexible. The remaining balance is paid at vehicle pickup.

The remaining 70% is payable directly at pickup, by card or cash.

Yes, invoices are available on request, particularly for corporate and long-term rentals.

Yes, all payments are encrypted and processed securely. We never store your full card details.

AR7 works with trusted local partners to offer a larger fleet while maintaining the same inspection and quality standards as our own vehicles.

Always after. No payment is requested until the partner has confirmed the vehicle is available.

No — every partner vehicle is inspected and held to the same standard, so your experience is identical.

Yes, airport delivery is available at Marrakech Menara, along with Casablanca, Tangier and Rabat.

Yes, we monitor your flight to ensure timely vehicle delivery, even in case of delays.

We automatically adjust your delivery time based on your flight's real arrival, at no extra cost.

Yes, our airport counters are open 24 hours a day, every day.

Yes, every rental includes comprehensive insurance and 24/7 roadside assistance at no extra cost.

Yes, Full Insurance with zero deductible can be added as a rental extra during checkout.

Contact our 24/7 emergency line immediately; our team will guide you through the process and arrange a replacement vehicle if needed.

At the airport counter or city office you selected during booking; the exact address is confirmed in your reservation.

Yes, one-way rentals between our Casablanca, Marrakech, Rabat, and Tangier locations are available on request.

A grace period of 29 minutes is allowed; late returns are billed per hour after that.

Drivers must be at least 21 years old for most categories, or 23+ for luxury vehicles.

A valid driver's license held for at least one year (two years for luxury vehicles) is required.

Yes, most foreign licenses are accepted; an International Driving Permit is recommended but not always required.

Every rental includes unlimited mileage, with no hidden per-kilometer fees.

Vehicles are provided full and should be returned full — like-for-like.

A refundable security deposit is held on your card at pickup, in addition to the 30% reservation deposit.

Yes, our Corporate Mobility service supports multi-vehicle contracts with a single invoice.

Yes, Long-Term Rental plans are available for a month or more, with better pricing and fleet upgrade options.

Yes, consolidated business invoicing is available for corporate accounts.

Yes, every corporate account is assigned a dedicated account manager.

Yes, the full Luxury Collection can be reserved online or through our concierge team.

Yes, our concierge team can help you choose the right luxury vehicle for your trip via WhatsApp or phone.

Some luxury vehicles may require a higher security deposit and additional ID verification at pickup.

Yes, AR7 Victoria Car and its partner network cover 15+ cities across Morocco.

We typically respond within a few hours during office hours; WhatsApp is usually fastest.

Yes, WhatsApp is our preferred and fastest contact method.

Yes, our team assists customers in English, French, and Arabic.